Help Center

General

About MaxStore4U

When was the store established?

Do you have a physical store where I can purchase the products?

Where are your offices located?

Why should I buy from MaxStore4U?

Payments

Methods of payments

How do I pay my order?

Order Processing and Shipping

Order processing

How long does it take to process my order?

How long does It take my order to start its way to me?

Shipping

Do you ship worldwide?

Which shipping companies do you use?

How long does it take to get my order?

Do you ship by registered mail?

How can I track my order?

What should I do if I do not receive my order, even after the scheduled shipping time?

Return, Exchange and Refund Policies

Returns

What is the time span in which I must announce that I want to return the product I have purchased?

Can I return a product I have opened or used?

Which products can be returned and which ones do not?

Where should I send the product I want to return?

Who pays the shipping cost for the return?

What happens if you do not receive the product I sent you?

Exchanges

Can I return a product for replacement?

If I received the product as a gift, can I return it or replace it?

Who pays the shipping cost for the exchange?

How long should I wait for the product I have asked to replace?

What happens if you do not receive the product I sent you?

Refunds

Do you refund on sale items?

Is your refund is a full refund?

What happens after I return the product I purchased?

How do you refund the money I paid?

What should I do if I do not receive your refund?